Return, Refund & Exchange Policy

Welcome to Ceuline (accessible via https://ceuline.com). We are dedicated to offering fine jewelry—including custom Bracelets, elegant Earrings, statement Necklaces, and detailed Rings—designed to complement your unique style and personal expressions. We recognize that finding the perfect jewelry match requires time, precision, and complete confidence in your purchase.

This comprehensive Return, Refund, and Exchange Policy outlines the conditions under which items can be returned or exchanged, required timelines, material conditions, and legal boundaries. By completing a transaction on our digital storefront, you express full acknowledgement and agreement to the rules, timelines, and processing frameworks specified herein.

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1. The 30-Day Return Eligibility Window

We want you to be entirely thrilled with your selection. To ensure adequate time to evaluate the fit, style, and finish of your new jewelry, Ceuline provides a standard 30-day return eligibility window.

The 30-day window begins precisely on the day the tracking document marks the item as "Delivered" to your address by our shipping carriers (USPS, UPS, or FedEx). To qualify for an evaluation by our quality assurance desk, your digital or physical return request must be submitted to us before 11:59 PM EST on the 30th day of your possession.

2. Zero Restocking Fees and Zero Return Processing Fees

At Ceuline, we believe in a transparent and fair shopping experience. We do not penalize our clients for choosing to return an eligible item. Therefore, we enforce a strict No Fees At All return structure:

• No Restocking Fees: You will never be charged an inventory management, open-box, or restocking fee for returning an item. If your return is approved, you will receive a refund for the full purchase price of the item.
• No Return Processing Fees: We do not deduct administrative or handling fees from your final refund amount. The process remains completely free of operational deductions.

3. Mandatory Material and Structural Return Conditions

Fine jewelry is delicate and demands proper care. To protect the hygiene and security of our future clients, we maintain absolute standards regarding the physical state of returned merchandise. All items undergo a thorough technical inspection under professional laboratory lighting upon arrival at our Desoto, Texas facility.

Product Component	Acceptable Criteria for Restocking Approval	Compliance Status
Surface and Metal Finish	Completely unblemished metal surfaces. No fine scratches, micro-abrasions, dents, or signs of wear along ring bands, necklace links, or earring posts.	Required
Gemstones & Settings	All stones must be firmly set in their original prongs. No signs of clouding, loose components, chemical exposure, or alterations.	Required
Original Packaging Assets	Must be returned inside the original protective luxury jewelry box, accompanied by all interior foam inserts, authenticity cards, certificates, and tags.	Required

Disqualification Warning: Items showing clear evidence of wear, resizing by an external third-party bench jeweler, chemical discoloration from cosmetic exposure, perfume tracking, or structural adaptation are permanently ineligible for a refund or store credit and will be mailed back to the consumer at their expense.

4. Absolute Exclusions from Return Eligibility

Certain classifications of items are permanently exempted from our standard return and exchange permissions due to regulatory, health, or manufacturing restrictions:

• Custom and Personalized Jewelry: Any ring featuring a specific custom engraving, personalized initials, or unique custom metals selected to client specification cannot be repurposed or restocked. All sales of custom pieces are final.
• Pierced Earrings: Due to health, hygiene, and infectious disease safety regulations within the United States, pierced earrings that have been extracted from their factory-sealed clear sanitization sleeves are ineligible for return or credit evaluation.
• Final Clearance / Promotional Sales: Items purchased under explicit clearance banners or marked as "Final Sale" on our checkout portal cannot be processed for returns, credit notes, or modifications.

5. Step-by-Step Return Instructions

To ensure proper handling and transparent processing, you must follow our verified administrative protocol step-by-step:

1. Initiate Contact: Transmit an electronic mail request to support@ceuline.com. You must include your full legal name, your five-digit order number, and a direct statement detailing the item you intend to return.
2. Receive Authorization Code: Our support desk will review your purchase record within 1–2 business days. If compliant with our timelines, we will issue a Return Merchandise Authorization (RMA) number alongside our designated warehouse delivery coordinates.
3. Package Securely: Enclose the item inside its original jewelry box, placement sleeves, and a durable bubble-wrap parcel shell. Securely write your assigned RMA number clearly on the exterior layer of the shipping carton.
4. Dispatch and Track: Hand the parcel to your preferred logistics carrier (USPS, UPS, or FedEx). Please note that return shipping costs, transit liabilities, and tracking security are the responsibility of the customer. We strongly advise selecting a service class that incorporates tracking and insurance protection for the full value of the contents.

6. Refund Evaluation and Processing Timelines

Once a returned parcel reaches our intake center in Desoto, Texas, it enters our quality verification stream. Our bench technicians review the items chronologically to confirm compliance with our structural standards.

The appraisal window typically spans 3–5 business days from physical receipt. Upon certification of approval, an automated confirmation message will be sent to your email profile. The credit will be assigned directly to the original financial asset or credit card used during check-out.

Please understand that bank clearing departments and financial institutions generally introduce processing latencies. Most banks require 5–10 business days to post funds back onto credit card ledgers or checking statements. We are unable to accelerate these independent institutional processing cycles.

7. Direct Size and Model Exchange Framework

If you discover that your ordered ring size runs slightly narrow or that a necklace chain does not rest at your intended length, you may request a direct structural size exchange within the same 30-day window.

The item intended for exchange must adhere to the identical material conditions (unworn, clean, factory packaging) outlined in Section 3. To initiate an exchange, follow the procedure in Section 5, stating your replacement size requirements. Once approved and processed through our intake department, your new size configuration will be dispatched to your delivery address. No additional administrative or exchange processing fees will be evaluated by our warehouse.

8. Cancellation Policy Adjustments

Because we prioritize rapid order execution, our warehouse logistics team often picks, verifies, and packages your items within hours of purchase confirmation. If you wish to cancel an order, you must contact us immediately at support@ceuline.com prior to our daily 5:00 PM EST cut-off window. If a package has already been processed and transferred to a carrier network (USPS, UPS, or FedEx), the order cannot be canceled mid-transit. In such cases, you must proceed with our standard return sequence upon physical delivery.

9. Support Center and Customer Assistance Desk

If you have questions about filing a return, need help confirming your correct ring dimensions, or would like to check the status of an ongoing refund, please connect with our team during our designated service hours:

All return claims, exchange requests, and structural evaluation statuses are handled securely in chronological order by our customer satisfaction desk. Thank you for choosing Ceuline.